Your business depends on the performance of your network. Failure of a key system, such as a file server, shared calendar or email can bring your business to a halt. Other IT service providers can take days or even weeks to respond. With SmartSupport™, response times are greatly reduced because we never leave your network. SmartSupport™ allows us to monitor and remotely access the key elements of your network. Servers, firewalls, desktops and printers can be securely accessed by our qualified team of technicians. In many cases, we’ll identify and neutralize problems before you are even aware of them. Days of downtime can be reduced to hours or even minutes.
Our remote support is complemented by on-site visits, so our technicians can also perform projects, such as new equipment installation, software deployment or hardware maintenance. This approach provides you with the best of both worlds: Incredibly fast response times and the vital human touch on technology.
A member of your RetroTechs team will schedule quarterly reviews to discuss past performance, future business goals and new technology projects. In essence, you will have a team of experienced professionals acting as your virtual CIO, continuously helping to shape the future of your business.
SmartSupport™ includes:
Full network and IT investment assessment
Email and Web Defense for your desktops and servers
Availability management for your entire network
Fully staffed Call Center, providing professional technical support
Backup monitoring to ensure the security and integrity of your data
Quarterly business reviews with your RetroTechs team
